- Company
- Costa Cruises all ships
- Ship
- all Costa ships especially
1. Nationality-Based Discrimination & Targeting by Management*
- Assistant Managers are assigning stations and duties based on nationality. Crew from certain countries receive easier stations, better treatment, and favorable results.
- If you are from a different country, you are deliberately assigned the hardest stations, heaviest workload, and subjected to stricter inspections.
- This bias creates a toxic work environment and violates Costa’s Equal Opportunity Policy and MLC 2006 anti-discrimination standards.
*2. Salary, Working Hours & Rest Violations*
- We are working *13–14 hours per day* with only *2 hours of break*, 7 days a week, for months without a day off.
- This exceeds MLC 2006 minimum rest hours: 10 hours in any 24-hour period.
- No overtime compensation. Service charge calculation is unclear and not transparent.
- *We have no time to see the outside world, no time to speak with family.* It is mentally draining and physically we are exhausted — people are breaking down.
*3. Collapse of Housekeeping Standards & Guest Supplies*
- Basic guest supplies are critically low. Example: *For 23 passenger cabins, we receive only 9 hand towels, 10 bath towels, 8 bathmats per day.*
- We are forced to reuse/recline smelling towels and tell passengers “laundry delay” because there is no stock.
- Bedsheets, pillowcases, toiletries are also insufficient. We are blamed in guest feedback for shortages beyond our control.
- Costa’s housekeeping standards have collapsed. We cannot maintain 4-star service with these shortages.
*4. Job Role Misuse & New “Turndown Service” Burden*
- Cabin Attendants are now forced to clean *crew cabins and crew corridors* in addition to guest cabins. This practice is not seen in any other major cruise line.
- A new “turndown service” was invented for guest satisfaction, but *zero consideration was given to Cabin Attendants’ workload.*
- We are working like “dogs in the corridor” — running between turndown, morning service, crew area cleaning, and material shortage. No proper duty rotation exists.
*5. Uniform, Respect & Management Behavior*
- Uniforms are poor quality, ill-fitting, and not replaced. We do not look or feel like hospitality professionals.
- There is no respect for the Cabin Attendant position. We are treated as general labor, not frontline crew.
- Supervisors and Assistant Managers provide *improper answers, no support, and often ignore complaints.* Issues raised verbally are dismissed without documentation.
*6. Health, Safety & Mental Impact*
- Due to 13–14 hour shifts, lack of sleep, and constant stress, crew are mentally and physically drained. *People are dying inside.*
- No time for basic needs. No time to contact family. This is causing severe mental health impact.
- No proper material, no proper manning, no rotation — we are set up to fail.
*Formal Requests for Immediate Action:*
1. *Audit of working hours* per MLC 2006. Enforce 10 hours rest in 24 hours
2. *End nationality-based station assignments.* Ensure fair, transparent station rotation by Assistant Managers.
3. *Immediate supply of guest linen.* Minimum par levels must be met before sailing: 2 bath towels, 2 hand towels, 1 bathmat per guest per day.
4. *Stop assigning crew area cleaning to Cabin Attendants.* Hire designated crew cleaners as per industry standard.
5. *Review turndown service workload.* Either add manpower or adjust cabin count per steward.
6. *Provide quality uniforms* and mandate respectful communication from all supervisors/managers.
7. *Transparent salary + service charge breakdown* with monthly payslips.
8. *Anonymous grievance mechanism* that works — current supervisors do not support.
I have joined Costa Cruises to deliver excellent service, but without basic materials, fair hours, respect, and equal treatment, it is impossible. The current conditions are not only destroying crew health but also Costa’s reputation with guests who notice dirty linen and tired crew.
I request written acknowledgment of this complaint within 48 hours and a formal investigation within 7 days as per MLC 2006. If no action is taken, I will be forced to escalate this to the Flag State, ITF, and maritime labor authorities.
*Subject: Formal Complaint – Salary, Working Hours, Service Standards & Housekeeping Staff Treatment | Costa Cruises*
---
Dear Crew Care
I am writing to formally raise serious concerns regarding my working conditions and treatment as a Cabin Attendant in the Housekeeping Department onboard [Ship Name]. I have great respect for Costa Cruises as a brand, but the current situation is affecting crew morale, health, and service standards. I request urgent review and corrective action.
*1. Salary and Overtime / Working Hours*
- My current base salary does not reflect the actual working hours. We are regularly working 11–13 hours daily, 7 days a week, with minimal rest.
- Service charge distribution is unclear and seems inconsistent compared to other cruise lines of similar size.
- There is no clear overtime compensation or rest hour policy being followed as per MLC 2006 standards.
*2. Service Standards & Guest Supplies*
- Basic passenger supplies are often unavailable: clean towels, bedsheets, pillowcases, and toiletries are delayed or insufficient.
- As Cabin Attendants, we are blamed by guests for shortages that are beyond our control. This creates conflict and affects our guest feedback scores.
- Stock replenishment is slow, and we are expected to “manage” without proper inventory.
*3. Job Role Misuse*
- Cabin Attendants are frequently assigned to clean crew cabins, crew corridors, and crew areas in addition to guest cabins.
- In my experience with other companies, crew areas are handled by a separate crew cleaner team. Using guest Cabin Attendants for crew areas is not standard practice and adds excessive workload.
- This blurs the role and reduces time available for guest cabins, directly impacting service quality.
*4. Uniform and Professional Respect*
- The uniform provided does not meet professional standards. It is often ill-fitting, low quality, and not replaced on time despite wear and tear.
- There is a lack of respect for the Cabin Attendant position. We are not treated as frontline hospitality staff, but rather as general labor.
- Verbal instructions are often given in a harsh manner without proper chain of command or professionalism.
*5. Standards and Training*
- There is no consistent standard operating procedure followed for housekeeping tasks. Instructions change frequently without training.
- New joiners are not given adequate orientation, leading to mistakes and stress.
*Request for Action*
I kindly request the following:
1. Review of working hours and rest hours to ensure MLC compliance.
2. Clarification on service charge policy and timely payment.
3. Ensure consistent supply of guest linen and toiletries to maintain Costa’s service standard.
4. Assign crew area cleaning to designated crew cleaners, not Cabin Attendants.
5. Provide quality uniforms and respectful treatment aligned with the Cabin Attendant role.
6. Standardized SOP and proper training for all housekeeping staff.
I am committed to delivering high service for Costa Cruises guests, but I need the basic tools, respect, and fair working conditions to do so. I have attached supporting notes and cabin lists for your reference.
Please acknowledge receipt of this email and advise on the next steps for investigation. I hope this matter can be resolved professionally without further escalation.
Thank you for your time and attention.
- Assistant Managers are assigning stations and duties based on nationality. Crew from certain countries receive easier stations, better treatment, and favorable results.
- If you are from a different country, you are deliberately assigned the hardest stations, heaviest workload, and subjected to stricter inspections.
- This bias creates a toxic work environment and violates Costa’s Equal Opportunity Policy and MLC 2006 anti-discrimination standards.
*2. Salary, Working Hours & Rest Violations*
- We are working *13–14 hours per day* with only *2 hours of break*, 7 days a week, for months without a day off.
- This exceeds MLC 2006 minimum rest hours: 10 hours in any 24-hour period.
- No overtime compensation. Service charge calculation is unclear and not transparent.
- *We have no time to see the outside world, no time to speak with family.* It is mentally draining and physically we are exhausted — people are breaking down.
*3. Collapse of Housekeeping Standards & Guest Supplies*
- Basic guest supplies are critically low. Example: *For 23 passenger cabins, we receive only 9 hand towels, 10 bath towels, 8 bathmats per day.*
- We are forced to reuse/recline smelling towels and tell passengers “laundry delay” because there is no stock.
- Bedsheets, pillowcases, toiletries are also insufficient. We are blamed in guest feedback for shortages beyond our control.
- Costa’s housekeeping standards have collapsed. We cannot maintain 4-star service with these shortages.
*4. Job Role Misuse & New “Turndown Service” Burden*
- Cabin Attendants are now forced to clean *crew cabins and crew corridors* in addition to guest cabins. This practice is not seen in any other major cruise line.
- A new “turndown service” was invented for guest satisfaction, but *zero consideration was given to Cabin Attendants’ workload.*
- We are working like “dogs in the corridor” — running between turndown, morning service, crew area cleaning, and material shortage. No proper duty rotation exists.
*5. Uniform, Respect & Management Behavior*
- Uniforms are poor quality, ill-fitting, and not replaced. We do not look or feel like hospitality professionals.
- There is no respect for the Cabin Attendant position. We are treated as general labor, not frontline crew.
- Supervisors and Assistant Managers provide *improper answers, no support, and often ignore complaints.* Issues raised verbally are dismissed without documentation.
*6. Health, Safety & Mental Impact*
- Due to 13–14 hour shifts, lack of sleep, and constant stress, crew are mentally and physically drained. *People are dying inside.*
- No time for basic needs. No time to contact family. This is causing severe mental health impact.
- No proper material, no proper manning, no rotation — we are set up to fail.
*Formal Requests for Immediate Action:*
1. *Audit of working hours* per MLC 2006. Enforce 10 hours rest in 24 hours
2. *End nationality-based station assignments.* Ensure fair, transparent station rotation by Assistant Managers.
3. *Immediate supply of guest linen.* Minimum par levels must be met before sailing: 2 bath towels, 2 hand towels, 1 bathmat per guest per day.
4. *Stop assigning crew area cleaning to Cabin Attendants.* Hire designated crew cleaners as per industry standard.
5. *Review turndown service workload.* Either add manpower or adjust cabin count per steward.
6. *Provide quality uniforms* and mandate respectful communication from all supervisors/managers.
7. *Transparent salary + service charge breakdown* with monthly payslips.
8. *Anonymous grievance mechanism* that works — current supervisors do not support.
I have joined Costa Cruises to deliver excellent service, but without basic materials, fair hours, respect, and equal treatment, it is impossible. The current conditions are not only destroying crew health but also Costa’s reputation with guests who notice dirty linen and tired crew.
I request written acknowledgment of this complaint within 48 hours and a formal investigation within 7 days as per MLC 2006. If no action is taken, I will be forced to escalate this to the Flag State, ITF, and maritime labor authorities.
*Subject: Formal Complaint – Salary, Working Hours, Service Standards & Housekeeping Staff Treatment | Costa Cruises*
---
Dear Crew Care
I am writing to formally raise serious concerns regarding my working conditions and treatment as a Cabin Attendant in the Housekeeping Department onboard [Ship Name]. I have great respect for Costa Cruises as a brand, but the current situation is affecting crew morale, health, and service standards. I request urgent review and corrective action.
*1. Salary and Overtime / Working Hours*
- My current base salary does not reflect the actual working hours. We are regularly working 11–13 hours daily, 7 days a week, with minimal rest.
- Service charge distribution is unclear and seems inconsistent compared to other cruise lines of similar size.
- There is no clear overtime compensation or rest hour policy being followed as per MLC 2006 standards.
*2. Service Standards & Guest Supplies*
- Basic passenger supplies are often unavailable: clean towels, bedsheets, pillowcases, and toiletries are delayed or insufficient.
- As Cabin Attendants, we are blamed by guests for shortages that are beyond our control. This creates conflict and affects our guest feedback scores.
- Stock replenishment is slow, and we are expected to “manage” without proper inventory.
*3. Job Role Misuse*
- Cabin Attendants are frequently assigned to clean crew cabins, crew corridors, and crew areas in addition to guest cabins.
- In my experience with other companies, crew areas are handled by a separate crew cleaner team. Using guest Cabin Attendants for crew areas is not standard practice and adds excessive workload.
- This blurs the role and reduces time available for guest cabins, directly impacting service quality.
*4. Uniform and Professional Respect*
- The uniform provided does not meet professional standards. It is often ill-fitting, low quality, and not replaced on time despite wear and tear.
- There is a lack of respect for the Cabin Attendant position. We are not treated as frontline hospitality staff, but rather as general labor.
- Verbal instructions are often given in a harsh manner without proper chain of command or professionalism.
*5. Standards and Training*
- There is no consistent standard operating procedure followed for housekeeping tasks. Instructions change frequently without training.
- New joiners are not given adequate orientation, leading to mistakes and stress.
*Request for Action*
I kindly request the following:
1. Review of working hours and rest hours to ensure MLC compliance.
2. Clarification on service charge policy and timely payment.
3. Ensure consistent supply of guest linen and toiletries to maintain Costa’s service standard.
4. Assign crew area cleaning to designated crew cleaners, not Cabin Attendants.
5. Provide quality uniforms and respectful treatment aligned with the Cabin Attendant role.
6. Standardized SOP and proper training for all housekeeping staff.
I am committed to delivering high service for Costa Cruises guests, but I need the basic tools, respect, and fair working conditions to do so. I have attached supporting notes and cabin lists for your reference.
Please acknowledge receipt of this email and advise on the next steps for investigation. I hope this matter can be resolved professionally without further escalation.
Thank you for your time and attention.
