- Ship
- Queen Victoria
Dear All,
Good day!
Trust, you are doing good.
I have received a complain allegation from my client and have been dismissed by the captain. I don't agree with his opinion that's why I want to appeal for this case.
Below is a detailed statement of the events.
On 18th August 2025 when the client has onboard, it was also my first working day onboard and I had my induction and training. I would like to highlight that the cabin was supposed to be prepared by the previous cabin steward. Therefore, the allegation that her cabin has been given to her with dust is none of my responsibility as I have not prepared the cabin for her.
In the afternoon, on 18th August 2025, my supervisor Dente handover the section to me where I need to work on. Please note that embarkation was already done. After the handing over I had my meet and greet with the client, where I have explained her the room: ( the mini bar is chargeable, safety explanation, emergency corner and I have told her clearly, she has twice services per day Morning and evening services)
I have provided her with all the services required. During her stay there was days where she told me no need to make the room in the evening as she want to rest, apart from this every night the client has made a special request to have ice bucket, biscuit and tea, also change her bathroom towel everyday and I place the daily program on her bed and breakfast card and chocolate and remove her bin.
During the 21 days of stay I have changed her bedsheet 5 times, everyday I replenish her amenities such as :(Paper toilette, shampoo, soap, and others). Every morning, I greet the client and there was no problem that was raised. During her 21 days stay she has never made any complain, this can be verified with the reception and the night duty manager.
On the last day of her stay she went to the reception at 12hr45 am to make a complain and an allegation that I didn't change her bedsheet, and she was not provided a good service as per her request.
In Deck D near casino there is a camera where you can verify what tine I went upstairs to provide services to the client. You can also verify the card reader of the cabin to see what time I have enter the room. One day, she also calls me at 17hr00 to told me that there was a problem with the hot water from the bathroom, despite I was not on duty I have attended the call and referred same to the supervisor on duty Mr. Rafi (Same can be confirmed with him).
I was always helpful to the passenger and at no time I was rude to her or upset with her request. I was always pleased to assist her.
On the next day, the passengers left the ship. I got a call from the Housekeeping Manager Mr. Renato where he informs me about the complain of the passenger. I was summoning in his office where he shows me the inspection of cabin 2004 which was done without my presence when the passengers left the ship, moreover I was not aware of what must be modified, when I asked him to provide me a copy of inspection he gave me a paper without stamp.
The same day he calls me back and gives me a P1, and he told me that I have lack of performance. After 2 days he gave me a D1 for investigation. The next day I went to give my point of view in his office. After 2 days he gave me a D2( I must attend a disciplinary hearing with the captain). During the hearing while, I was trying to give my version neither the captain nor the HR Manager was ready to listen to what I must said. I told the captain, they can check the camera , the card reader and check the night report also but they didn't want to do it and told me they don't have time to do same.
The captain gives me a D3,where he told me he dismissed me. I find this very unfair and am not agreeable to same, as far as I know for me, I have done and provided proper service to the client till her last day.
You can verify with the other 17 cabins I have been providing services that there was no problem and complain about the service delivered by me.
I would request you that they review their conclusion, as personally I feel that the investigation was not done properly as some elements are missing.
Grateful if this case could be reopened and take into consideration my point of views and verify the cameras and card reader.
And i already appeal case from carnival uk. Can you help me please
Thanking you for your comprehension and understanding.
Regards,
Ashveer Heerooa.
850839
Queen Victoria cunard
Good day!
Trust, you are doing good.
I have received a complain allegation from my client and have been dismissed by the captain. I don't agree with his opinion that's why I want to appeal for this case.
Below is a detailed statement of the events.
On 18th August 2025 when the client has onboard, it was also my first working day onboard and I had my induction and training. I would like to highlight that the cabin was supposed to be prepared by the previous cabin steward. Therefore, the allegation that her cabin has been given to her with dust is none of my responsibility as I have not prepared the cabin for her.
In the afternoon, on 18th August 2025, my supervisor Dente handover the section to me where I need to work on. Please note that embarkation was already done. After the handing over I had my meet and greet with the client, where I have explained her the room: ( the mini bar is chargeable, safety explanation, emergency corner and I have told her clearly, she has twice services per day Morning and evening services)
I have provided her with all the services required. During her stay there was days where she told me no need to make the room in the evening as she want to rest, apart from this every night the client has made a special request to have ice bucket, biscuit and tea, also change her bathroom towel everyday and I place the daily program on her bed and breakfast card and chocolate and remove her bin.
During the 21 days of stay I have changed her bedsheet 5 times, everyday I replenish her amenities such as :(Paper toilette, shampoo, soap, and others). Every morning, I greet the client and there was no problem that was raised. During her 21 days stay she has never made any complain, this can be verified with the reception and the night duty manager.
On the last day of her stay she went to the reception at 12hr45 am to make a complain and an allegation that I didn't change her bedsheet, and she was not provided a good service as per her request.
In Deck D near casino there is a camera where you can verify what tine I went upstairs to provide services to the client. You can also verify the card reader of the cabin to see what time I have enter the room. One day, she also calls me at 17hr00 to told me that there was a problem with the hot water from the bathroom, despite I was not on duty I have attended the call and referred same to the supervisor on duty Mr. Rafi (Same can be confirmed with him).
I was always helpful to the passenger and at no time I was rude to her or upset with her request. I was always pleased to assist her.
On the next day, the passengers left the ship. I got a call from the Housekeeping Manager Mr. Renato where he informs me about the complain of the passenger. I was summoning in his office where he shows me the inspection of cabin 2004 which was done without my presence when the passengers left the ship, moreover I was not aware of what must be modified, when I asked him to provide me a copy of inspection he gave me a paper without stamp.
The same day he calls me back and gives me a P1, and he told me that I have lack of performance. After 2 days he gave me a D1 for investigation. The next day I went to give my point of view in his office. After 2 days he gave me a D2( I must attend a disciplinary hearing with the captain). During the hearing while, I was trying to give my version neither the captain nor the HR Manager was ready to listen to what I must said. I told the captain, they can check the camera , the card reader and check the night report also but they didn't want to do it and told me they don't have time to do same.
The captain gives me a D3,where he told me he dismissed me. I find this very unfair and am not agreeable to same, as far as I know for me, I have done and provided proper service to the client till her last day.
You can verify with the other 17 cabins I have been providing services that there was no problem and complain about the service delivered by me.
I would request you that they review their conclusion, as personally I feel that the investigation was not done properly as some elements are missing.
Grateful if this case could be reopened and take into consideration my point of views and verify the cameras and card reader.
And i already appeal case from carnival uk. Can you help me please
Thanking you for your comprehension and understanding.
Regards,
Ashveer Heerooa.
850839
Queen Victoria cunard
